Although the importance and the need for innovation and delivery through information technology have grown in recent years, some of the IT delivery requests do not yield the results and the benefits expected by the customers involved. It is crucial to understand why.
During 2017 we have conducted surveys to get feedback from business units on their assessment of the quality of the IT delivery during the year. The results of the surveys were balanced in relation to the effectiveness of IT delivery, but a few common themes were consistently highlighted which need to be addressed as critical areas of weakness and which will be discussed in this article.
We mainly identified top four shortfalls of IT delivery:
I) Lack of a clear “agreement” between the IT team and the business units:
Often business units will go directly into finding the solution to an issue without thoroughly understanding the problem …